Privacy Policy
Rovelle Customer Care
Privacy Policy
This Privacy Policy describes how information may be collected, used and handled when you visit Rovelle, make a purchase, contact our team or otherwise interact with our online store.
Information we may collect
Depending on how you interact with Rovelle, information associated with your visit, purchase or communication may be collected in order to operate the store and provide requested services.
Information you provide
- Contact details such as your name, email address, telephone number and shipping or billing information.
- Order information relating to products purchased through the store.
- Information you choose to include when contacting Rovelle about an order, product or customer-care request.
- Other information you voluntarily provide when interacting with available store features.
Information associated with store use
Technical information may also be generated through normal use of an ecommerce website, such as browser, device, network and general interaction information. The exact information available can depend on the technologies and services enabled on the store.
How information may be used
Information may be used where reasonably necessary to operate the Rovelle store and support your interaction with us.
- To process and support purchases and related order activity.
- To communicate with you about orders, questions or customer-care requests.
- To provide, maintain and improve the shopping experience.
- To help protect the store, customers and transactions from misuse or security issues.
- To maintain appropriate business and transaction records.
- To comply with applicable legal obligations where required.
Service providers
Operating an online store may involve service providers that perform functions connected with ecommerce, website hosting, payments, order processing, communications, security or other store operations.
Information may be made available to those providers when reasonably necessary for them to perform services for the store. The specific providers involved depend on the services and features configured for Rovelle.
Cookies and online activity
Ecommerce websites may use cookies or similar technologies to support functions such as remembering preferences, maintaining shopping activity, understanding website performance and protecting transactions.
Your browser may provide options for managing or restricting cookies. Disabling certain technologies can affect how some website functions operate.
Data retention
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including completing transactions, maintaining business records, responding to customer-care matters, addressing disputes and meeting applicable legal requirements.
Retention periods can differ depending on the type of information and the reason it is maintained.
Your privacy choices
Depending on where you live and the laws that apply, you may have choices or rights relating to certain personal information. These may include asking about information associated with you, requesting corrections or making another privacy-related request.
To make a privacy request, contact Rovelle using the information at the end of this policy. We may need sufficient information to understand and appropriately respond to the request.
Security
Rovelle aims to handle customer information with appropriate care. However, no method of transmitting or storing information online can be represented as completely risk-free.
If you believe information associated with your interaction with Rovelle may have been affected by a security concern, please contact our team.
Children's privacy
Rovelle's store is intended for customers using the site for ordinary shopping and travel-product purchases. If you believe personal information relating to a child has been provided to Rovelle inappropriately, please contact us so the matter can be reviewed.
Changes to this policy
This Privacy Policy may be updated when store practices, services, operational needs or applicable requirements change. The version displayed on this page represents the policy made available through the Rovelle store at that time.
Questions about privacy
If you have a question about this Privacy Policy or want to make a privacy-related request, you can contact Rovelle using the customer-care information below.
Our approach
Clear information. Considered handling.
Privacy should feel as considered as every other part of the journey. Our aim is to communicate clearly about information connected with your interaction with Rovelle.
Understandable information
Privacy information should be presented in clear language so customers can understand the general purpose of information handling.
Connected to the experience
Information associated with store interactions should serve legitimate operational, customer-care, transaction, security or legal purposes.
A direct way to ask
Customers can contact Rovelle when they have a question about privacy or information associated with their interaction with the store.
Privacy support
Have a privacy question?
Contact Rovelle with enough information for our team to understand your question or request. If your inquiry relates to an order, including your order details can help identify the relevant interaction.
Contact Rovelle