Returns & Exchanges
Rovelle Customer Care
Returns & Exchanges
Travel plans can change, and sometimes an order may need a second look. If you would like to request a return or exchange, our support team can review your order and provide the appropriate next steps.
A considered process
Start with your order details.
Eligibility and available resolutions can depend on the individual order and item. We recommend contacting our team before arranging a shipment or making assumptions about a return, exchange, or refund.
Return requests
Share your order number, the item you would like to return, and a short explanation of your request. Rovelle will review the information and provide the applicable instructions.
Exchange requests
If you would prefer an exchange, include the item from your original order and the replacement you are interested in. Our team can confirm the options available for your order.
Order review
Any applicable return, exchange, refund, shipping, or timing details will be provided after the request has been reviewed. This helps ensure the guidance you receive matches your specific order.
How to begin
A clear four-step request.
Keeping your order information together helps our team understand what you need and respond with the correct instructions.
Locate your order
Have your order number and the email address used with the purchase available.
Identify the item
Tell us which luggage, travel bag, organizer, or accessory your request relates to.
Describe your request
Let us know whether you are seeking a return or exchange and include any useful details about the item.
Follow the instructions
Our team will review the request and provide the next steps that apply to your order.
Prepare your request
What to have ready.
A few clear details can make the support process easier and help avoid unnecessary back-and-forth.
Order information
- Your order number.
- The email address associated with your purchase.
- The name or description of the item involved.
- A concise description of the return or exchange request.
Helpful guidance
Keep the item and order information together while your request is reviewed.
If additional information is needed to assess the request, our team can let you know what to provide.
Returns & exchanges FAQ
Common questions.
These answers explain how to begin a request without making assumptions about terms that may vary by order.
How do I start a return?
Contact Rovelle with your order number, the item involved, and a brief description of your request. Our team will review the information and provide the applicable instructions.
Can I request an exchange?
You can contact our team to request an exchange review. Include your original order details and the replacement item you are interested in so the available options can be confirmed.
Which items are eligible?
Eligibility should be confirmed for your specific order. Please provide the relevant item and order information to our support team for review.
Where should I send a return?
Please contact Rovelle before sending an item. The appropriate next-step instructions for an approved request will be provided by our team.
How will refund details be confirmed?
Any refund details that apply to your request, including the relevant next steps or timing information, will be communicated after the order has been reviewed.
Need assistance?
Tell us what happened with your order.
Include your order number and the item involved. Our team can review your return or exchange request and provide the appropriate next steps.